Contact Us | FAVRE LEUBA®

Delivery timelines depend on availability:

Pre-Book items: The expected shipping date is mentioned on the product page at the time of purchase.

Available items: Your order will be shipped within 8–10 days of purchase.

You will receive a confirmation once your order is dispatched.

Yes, our luxury watch consultant can assist you in seamlessly placing your order over the phone. You can get in touch with us at +41 32 652 19 25 or fill out a form here.

No, you are not required to create an account. You can purchase a Favre Leuba timepiece as a guest. However, you can access all the latest releases, updates, and faster checkouts by creating an account. Click here to create an account.

Please do not accept the order and contact us immediately at info@favreleuba.com.

Please ensure to store the watch in its designated box when not in use and clean it gently with a soft cloth. Avoid prolonged exposure to direct sunlight, chemicals, or magnets. Be mindful of water contact by adhering to your watch’s water-resistance rating. Regular servicing is also recommended to ensure smooth and long-lasting performance.

Leather is a natural material which can change in contact with water, air, and direct sunlight, therefore, avoid these to keep your leather strap in pristine condition. To clean the bracelet of your Favre Leuba watch, use a soft cloth to gently wipe it. If you prefer to send your Favre Leuba watch to our service centre, call us at +41 32 652 19 25 or fill a form here.

If you wear your Favre Leuba watch often then get it serviced every 3-5 years and if you wear it occasionally then anywhere between 5-7 years. However, regular servicing of your timepiece is recommended for smooth and long-lasting functioning.

We are pleased to inform you that we currently provide international shipping services to Germany, France, Italy, Spain, Poland, Netherlands, Belgium, Czech Republic (Czechia), Sweden, Portugal, Greece, Hungary, Austria, Switzerland, Denmark, Norway, Ireland, Luxembourg, Monaco, United Kingdom, United States, Canada, Australia.

Once your order is shipped, you will receive a tracking number via email and on your registered mobile number. You can use it to track it on our website.

Upon confirmation of your order, you will receive tracking details. Post that, a timeline for delivery will be shared.

Information regarding the return policy will be shared soon.

Please reach out to us at +41 32 652 19 25, info@favreleuba.com, or fill a form here and we will get back to you at the earliest.

Every Favre Leuba timepiece comes with a 2-year international warranty, along with an additional 1-year extended warranty, giving you a total of 3 years of coverage.

Your Favre Leuba timepiece is protected against all manufacturing defects for a duration of 24 months from the date of purchase, once activated by an authorized reseller. Please note that this warranty excludes wear and tear or damage resulting from improper handling; all such discretions remain with Favre Leuba. Any repairs or maintenance performed by unauthorized third parties will void your warranty automatically.

Your Favre Leuba 2-year warranty can be activated by simply filling in your watch details here.

The Favre Leuba international extended warranty is a way to protect your Favre Leuba timepieces from all manufacturing defects for an extended period of 1 additional year.